Vehicle Technical Support Executive Salary/Rate: £33,000/Annum Location: Hook, Hampshire  We are looking for an experienced Vehicle Technical Support Executive to join our busy bodyshop based in Hook, Hampshire.  The job in a nutshell Salary: £33,000 per annum Up to 10% bonus yearly Monday to Friday and every other Saturday Type of employment: Permanent Vehicle Prepper Level 3 IMI required.  Requirements for a Vehicle Technical Support Executive: Being an escalation point for vehicle complaints and the Customer Operations Team. Reviewing & authorising vehicle repair authorisations requests from garages & associated suppliers in order to maintain effective cost control & departmental parameters. Recommending repair solutions that help resolve the Customer issue with a faff-free approach. Liaising with consumers via email, telephone & live chat ensuring a faff free service is given throughout every interaction both pre sale & post delivery. Work closely with colleagues & key suppliers to deliver a first class customer experience. Supporting/coaching non-technical colleagues with vehicle issue queries. Reviewing and providing solutions, responses & advice on technical issues across all makes & models of vehicles. Looking for ways to improve consumer satisfaction by proactively managing our customer needs and highlighting opportunities for development. Things we’re looking for in you: You’ll need to be able to problem solve and recommend repair options for vehicles. Experience within the motor trade, either as a technician, or at an OEM/Fleet management environment, working within a complaints, warranty or technical capacity will be needed. Understanding of the customer journey and the importance of delivering a great customer experience is essential. Excellent communication skills with a passion for finding solutions and a keen eye for next issue avoidance. Well-organised with excellent attention to detail and the ability to multi-task. Must hold a level 3 Vehicle Maintenance & Repair NVQ or equivalent. We would also be interested to talk to you if you have recent experience in body & paint repairs