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Posted: 91 days ago   Expired

Vehicle Service Advisor

Salary: £0

Location: Great Yarmouth

Job type: Permanent

Category: Advisor

Vehicle Service Advisor - Experienced Job Type: Full Time, Permanent Location: Great Yarmouth Working Hours: Monday – Friday, some Saturday mornings on a rota basis Salary: £Highly Competitive Benefits: Competitive salary - Dependent on experience A genuine work-life balance Monday to Friday working, with some Saturday mornings on a rota basis Opportunities for professional and personal development A family run business A great, friendly team to grow in Progressive career opportunities Offering an excellent benefits package, a highly competitive salary, a friendly and supportive working environment and personal and professional development opportunities, we are looking for an Experienced Vehicle Service Advisor to join our busy dealership in Great Yarmouth. Established in 1961, Simpsons is a family-owned dealership based in Great Yarmouth, Norfolk. Representing SKODA, FIAT and numerous motorhome manufacturers. We offer new, nearly new and approved used cars and motorhomes, as well as servicing, repairs and maintenance. The Role – Experienced Vehicle Service Advisor: As somebody with a solid background in a Service Advisor position in the automotive industry, your working knowledge and skills will be imperative in succeeding in this role. Duties will include: Communicating detailed technical messages to customers in such a way that they understand what work is to be undertaken and why Understanding problems a customer is experiencing with their vehicle and communicating these to our Technicians via a job card in order to carry out an informed diagnosis Generating labour sales and maximising the volume of work booked through the workshop Operating and maintaining an MOT testing appointment system Ensuring customers review and agree to items on the job card and confirm all contact details, method of payment and time for vehicle collection prior to leaving Organising loan/courtesy cars or other means of transportation where appropriate Liaising with customers, Technicians and Workshop Control whilst vehicles are in the workshop to update on any additional work required, providing the customer with an estimate of costs Liaising with the Parts Department to ensure the correct and timely ordering of any parts Person Specification: We are looking for somebody with a strong technical background in the motor industry, in a customer liaison / vehicle Service Advisor role Experience of delivering exceptional customer service A valid UK driving licence Excellent interpersonal skills with the ability to build relationships A flexible approach and an eye for detail Strong organisational skills Ability to communicate at all levels


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