Our worldwide automotive supplier are seeking a Vehicle Recall Program Coordinator based in Dunton, Essex Responsibilities: * This important and high-profile role provides key project management in launching Field Service Actions (Safety Recalls, Customer Satisfaction Programs, Update Prior to Sale and Warranty Extensions) * Develop cost effective dealer repair strategies for vehicle concerns. * Create Dealer Bulletins, Service Instructions and Customer Letters. * Set-up affected vehicle populations in PTS, GRID and GCAMP systems. * Work closely with the Office of General Council. * Work with translations agencies. * Liaise with Market Surveillance Authorities and other Government and regulatory agencies across Europe regarding announcements of potential Safety, Compliance or Emissions Recalls, and monitoring and reporting progress. * Liaise with all National Sales Companies in Europe and Global Offices. * Liaise with Ford parts Supply Chain Management. * Liaise with Public Affairs, Customer Experience Teams, and Customer Contact Centres. * Be an active member of the Government Enquiry Review Committee and Critical Concern Review Group and attend all relevant meetings. * Provide Recall status input to various forums, attending and presenting to senior management teams when required. * Liaise with customer letter mailing agency. * Ensure departmental processes/records are compliant with current/future audit requirements. Skills Required: * Recalls and Service Program Coordinator Interpersonal and communications skills, IT skills (Excel, Word, PPT), analytical skills. * Able to multitask and manage multiple programs effectively. * Able to work under pressure Experience Required: * Vehicle engineering and / or Dealer Workshop experience Education Required: * Degree in Engineering, dealer workshop repair process. Master Technician trained