Are you a skilled mechanic or workshop controller looking to transition into an office-based role? Do you want to leverage your extensive knowledge of motor vehicle repairs while enjoying your weekends off? This might be the perfect career change for you! About the Role: * Collaborate with our Senior Technician to review and assess warranty claims on vehicles with failed components. * Analyze claims to determine the root cause of issues. * Review independent vehicle inspection reports to support decision-making. * Create claim analyses based on repair diagnoses or estimates. * Verify service history and MOT records to ensure vehicles have been properly maintained. * Provide analysis, advice, and guidance to our claims and sales teams. Requirements: * Comprehensive knowledge of motor vehicle repairs, maintenance, and components. * Experience working in a fast-paced environment with high standards. * Excellent customer service skills with a diplomatic approach when necessary. * Strong communication skills, both written and verbal. Benefits: * Competitive salary up to £30,000 per year (depending on experience). * Monday to Friday schedule with no weekend work. * 25 days of annual leave plus bank holidays. * Fully office-based position. Join us today and become part of a valued team with excellent prospects and opportunities to grow within our expanding business