We’re working with a growing fleet services business based in Loughborough who are looking to recruit a to join their busy operations team. This is a fantastic opportunity for someone with strong customer service skills and an interest in vehicle maintenance to build a long-term career within fleet operations. The Role You’ll act as the first point of contact for both customers and internal colleagues when vehicle issues arise. You’ll play a key role in ensuring breakdowns, servicing and MOTs are managed efficiently, while maintaining high standards of customer care and compliance. This is a varied, fast-paced role where organisation, communication and problem-solving are essential. To be considered for the role, you’ll require the following essentials: Strong customer service experience (essential) An interest or background in vehicle maintenance or fleet operations (beneficial but not essential) Good organisational skills and the ability to manage multiple tasks Confident communication skills, both written and verbal Good working knowledge of Microsoft Office, including Excel A proactive, solutions-focused mindset Within this position, you’ll also be: Acting as the first point of contact for vehicle breakdowns Answering inbound calls promptly and determining best course of action Coordinating breakdown support and ensuring the correct providers attend Booking vehicles in for servicing and MOTs. Liaising with third-party recovery providers and arranging replacement vehicles where required. Managing non attendance and resolving quickly and efficiently Maintaining accurate records and updating internal systems. Benefits include: Salary of £28,000 per annum Monday to Friday 8:30am – 5pm 25 days holiday plus statutory holidays Company pension scheme Health and wellbeing programme Free On-site parking Full-time hours: 42.5 hours per week, Monday to Friday between 8:30am and 5:30pm Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support. Talk Staff Recruitment act as an Recruitment Agency in relation to this vacancy. See our website for more details and jobs available - (phone number removed)