UK Service Engineer £35,000 to £40,000 Per Annum Working hours: 0730 – 1600 Mon to Thurs 0730 – 1230 Fri Benefits: Company Vehicle, Mobile Phone, Healthcare, Pension, 25 days holiday plus Bank Hols This is a permanent role My client is seeking a UK Service Engineer who can visit customers across the UK and resolve issues / provide training. Based at Southam but travel out to business units and dealerships when required. A mechanical skill set is essential, and you will also be used to dealing with customers. Reporting to: Quality Manager Purpose: The UK Service Engineer will enhance our customer experience. Improving the customers’ awareness through training and providing technical support in the event of faults and / or warranty issues. Main Duties & Responsibilities * Understand the customers needs and provide the appropriate service * Troubleshooting company products & equipment * Providing remote and onsite technical support to customers in line with KPI’s/SLA’s * Gather fault / warranty related data * Compile product quality issues, communicating issues to the internal quality teams to drive product enhancements * Provide training to customers to ensure standards are met during product installation and enhance the customers understanding of product usage * Complete all necessary administrative tasks associated with a service visit (in advance & following the call * Following service visits, complete the necessary internal debriefing and follow up tasks (when necessary) * Support with set up and dismantling of trade shows and act as a Brand Ambassador providing technical support during trade shows * Carry out audits at our OEM and Aftermarket Dealer networks in line with KPI’s/SLA’s. * Maintaining a thorough working knowledge of company products & systems, new and existing * Any additional duties as and when required. Key Requirements: * Full clean driving license and the ability to travel frequently often at short notice * Proven ability to work independently and to deadlines * Excellent communication & interpersonal skills * Proven problem solving & analytical skills * Strong customer service skills * Ability to handle high pressure situations * Commercial awareness * Demonstrable technical aptitude CRC Recruitment are a leading Midlands based recruitment consultancy covering vacancies across the UK. We have been established since 2003 and have a reputation for high service standards to both candidates and clients. We supply permanent or temporary staff to all areas of business covering a variety of different industry sectors