Our client is seeking an experienced Permanent Triage Technician to join their dynamic automotive team based in Loughborough. Being part of the Automotive industry, we are looking for someone with vast knowledge in this field which should include specifically NVQ level 3 or City & Guilds and having a strong understanding and good experience in Triage Diagnostic routines. As a Triage Technician, you will be responsible for (not limited too): Responsible for carrying out the initial “triage” diagnostic routines Liaising directly with customers Understanding their concerns regarding their vehicle Performing road-tests in order to specifically identify the initial reason for bookings and trying to replicate faults as described by the customer.  Inspect customers’ vehicles, prior to entering the workshop Facilitate road tests to identify specific customer concerns Undertake initial diagnosis of repair requirements to vehicles Carry out vehicle maintenance and repair in a safe and efficient manner to MOT and manufacturer standards Procure and fit parts required to complete the work instructions as per company policy. Ensure a final inspection of all work is implemented and when requested, fully test if safety related or a customer concern. Record accurate details of work done on Repair Order and other information required by policy and statutory procedure. Compliance with Departmental and Company Policy, Statutory Legislation, Health and Safety, CVP Participate in on-going training and development to ensure product and service knowledge is up to date. Mentor and provide guidance to apprentice technicians, where applicable. The successful candidate will have excellent problem solving and troubleshooting skills. You must be confident and articulate on the telephone and be capable of keeping up-to-date with the latest automotive diagnostic technology. Skills Required: You will be a Level 3 qualified vehicle technician with a full UK driving licence, ideally with manufacturer experience. In addition to your prior experience, you will be able to demonstrate the following skills: Excellent and efficient problem-solving skills and strong attention to detail A strong customer service focus with the ability to communicate technical information to a non-technical audience Extremely well presented, as a shirt and (clip on) tie may be required Outstanding organisation and time management skills with the ability to work to deadlines If you have the necessary skills and experience and think you could excel in this role, please submit your CV for consideration