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Posted: 76 days ago   Expired

Technical Support Manager

Salary: £40,000

Location: Bournemouth

Job type: Permanent

Category: Management

Key customer facing representative, with an ethos for high service quality and very positive end user satisfaction as a key driver in all aspects of the job. Managing the successful delivery of a portfolio of assigned Customer Services contracts ensuring the highest levels of customer satisfaction whilst meeting all contractual requirements and fostering a positive and highly professional environment for a clients on global basis. To become an expert in the operation of products and services (Extensive product training will be provided as part of the induction process) and to provide day to day support to customers including provision of 1st line support for customer-raised faults. Working to support to the Sales process and thereby play a key role in identifying opportunities and creating offers and thereby ensuring additional value. We are seeking a highly motivated individual to understand and meet our client’s customer needs with the ability to build and develop effective working relationships and a proven ability to positively influence cross-functional teams. We require evidence of excellent communication with an excellent standard of both written and verbal skills. Strong PC literacy and overall ICT skills including an appreciation of common hardware and software products. Familiarity with Windows based operating systems. Proficiency in the use of the Microsoft Office suite of applications. Must be able to travel globally. Desirable: Knowledge of contract management in a customer services environment. Desirable: Knowledge of opportunity management and proposal development


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