Account Manager (B2B/Engines) Peterborough (PE1) - Hybrid (3 days on site / 2 days WFH) Initial 12 Month Contract - likely to extend for the right person! 37 hours a week with an early finish on a Friday! Mon to Thurs 07.25-15.55, Fri 07.25-13.25 Up to £25.50 per hour PAYE / Up to £34.25 per hour via Umbrella contract Do you want to work for a company who makes a difference? Who provide critical products which support infrastructure for homes, buildings, roads, hospitals - you name it, their applications help! You’d not only be bringing to the table your years of Customer Service and Account Management experience, but you’ll also benefit by growing your skills and experience within a global Fortune 100 engineering company. What will the Account Manager (B2B/engines) do? * Assist distributors/dealers/customers with technical engine queries - meeting expectations in delivering results, considering alternative courses of actions, and making timely decisions * Support and develop engine product sales, dealer effectiveness, overall segment growth, NPI process, process improvement, sales management process improvement, etc.! * Managing & escalating issues to ensure customer satisfaction is world class * Conduct and report on technical issues & manage/resolve them * Administer company goodwill and warranty processes and settlements * Work with service specialists to ensure dealers have technical capability to identify & repair products * Travel will be up to 25% of your time - visiting distributors/dealers/customers in UK & EMEA What skills and experience will the Account Manager (B2B/engines) need? * Previous business to business account management experience, assisting distributors/dealers/customers within the automotive or on/off highway machinery industries * Demonstrable Customer experience; ability to communicate & interact with customers at all levels within a business. Customer focused, support the customer & manage their expectations * Previous experience managing & escalating issues, to ensure customer satisfaction at all times * Strong personal initiative, communication, organisational and time management skills * Proficiency working with computer systems To apply, please submit a copy of your up-to-date CV clearly indicating your relevant experience. Applicants must have an existing right to work in the UK and evidence of eligibility will be required. Suitable candidates will be contacted. The above represents a summary of the contract assignment. A full description of this contract assignment is available. A full explanation of this rate and all deductions will be explained in a key information document (KID) supplied to registered candidates