About this position This role is working for an MRO based out of Heathrow working as a technical administrator. You will be dealing with the companies global customers, being the point of contact for all ground movements relating to repairs. Daily Responsibilities * Single point of contact for all customer aircraft engineering ground movements, extended parking and stand positioning info. * Communicate this information, as required, to the engineering team. * Understand, acknowledge, and process any customer requests in support of the airline’s aircraft during the turnaround ground time. * Data enter and process customer Engineering Delay Reports (EDR) and communicate these reports to the customers OCC in a timely manner post aircraft departure. * Assist in security escort for any contracted parties or staff that may need escorting on the apron (airside). * Produce Performance related reports from the organisations MRO PRO Software application and provide these reports to senior management on a monthly basis for each customer. * Lead for any NON engineering based airside Incident Reporting events. * Ensuring and Incident Report is prepared and authored accurately prior to sending to the organisations Line Managers and where necessary, Safety & Quality Assurance Manager. * Customer relations implementation coordination. * Consisting of regular airline customer satisfaction meetings. * Communicating any complaints and working together as customer satisfaction interface between the airline representatives, their marketing staff and Luftavia MRO engineering management team. * Driving constant improvement strategic management changes. * Assist Luftavia HQ administration and management staff with any Landside to Airside tasks that helps to support the continuity of the organisations service delivery. * Support the engineering and logistics staff with any interaction with customs staff, suppliers and customer requests pertaining to AOG work. * If requested, attend any MRO marketing events to support the company brand at both foreign and domestic conferences. Qualifications for this role * Experience in an Aviation administration and customer service or customer-excellence based role. * Experience of productivity and reporting software in a live aircraft operational capacity. * Excellent influencing and communication skills. * An IT background with experience working on Aircraft passenger or business to business (B2B) facing, and/or, previous Ground support Operations role. * Willing to travel, if required. * An academic or professionally recognized qualification (Min. A-Level or City & Guilds equivalent) * Knowledge of Microsoft Office. * Full DVLA driving licence or equivalent (recognized by UK authorities). * Right to work in the UK