This role is Monday to Friday 6am to 2pm based in central Swindon Specific job duties of a taxi office dispatcher include: Receiving and managing customer requests for taxi service Assigning taxis to customers based on location and availability Communicating with drivers to ensure that they are aware of pick-up locations and customer needs please note 90% of communication is via telephone Monitoring the location of taxis to ensure that they are on schedule and on route to pick up customers Managing driver schedules and shift assignments Resolving customer queries and issues via telephone and email Maintaining accurate records of customer requests and taxi assignments on the booking system. Providing information and assistance to customers regarding fares, routes, and other related topics. Skills required; Excellent customer service experience Good microsoft office skills including microsoft outlook Data entry skills with good attention to detail Excellent telephone manner