Department: Based: Automotive Components Sunderland Position Title: Supply Chain Controller Mission and Main Objectives: This role will work within the clients Europe’s Automotive Components Supply Chain Management team, working in the automotive sector. The main day-to-day tasks are varied but heavily emphasized on the supply chain for the allocated key accounts and accountable for the subsequent account performance. The role involves a high degree of customer and supplier liaison, as well as including the recording, management and reporting of sales information; thereby requiring a good standard of communication and excellent customer service skills. As the role is that of end-to-end account management, job ownership is a pre-requisite. Outline and Responsibilities: End-to-end supply chain management of all allocated accounts Accountable for performance of allocated accounts, in line with commercial conditions. Responsible for financial analysis of assigned customer accounts Manage the day-to-day demand requirements of assigned customers, suppliers and 3PLs Point of contact for assigned customers, ensuring a consistent customer service approach and positive long term relationships. Effectively manage supply chain from supplier to assigned customers, in line with set criteria. Monitors service received to assigned customers – detailed in regular KPI reports. Ensure timely invoice issue and payment of assigned customers. Manage and report on inventory and quality issues together with 3PL and Quality Department. Building and maintaining relationships with customers, suppliers and 3PL providers. Control logistics; including arranging transport, storage, delivery and all associated administration between customers and suppliers. Assist with ongoing process reviews and identify and implement process improvement activities. Financial and logistics data recording and reporting. Liaison with relevant warehouses for stock management and inventory control. Regular use of ERP systems to manage supply chain. Any other reasonable duty requested by management, relevant to the role. Experience and Qualifications Required: Essential experience working within the automotive industry or global / international Supply chain management. Required experience in global or international Logistics (or similar) Good knowledge of MRP systems and customer service skills Very computer literate (incl. excel, word, outlook, etc) Good problem solving skills and an ability to prioritise tasks Ability to work with limited supervision and using own initiative to complete tasks Good communication and interpersonal skills, dealing with people from different functional areas and cultures Flexible and adaptable, able to work to tight deadlines