Position Summary The Site Manager is responsible for overseeing site operations, client relationships, and contract management, ensuring smooth execution of all activities. They lead and organize teams to maintain high service quality and client satisfaction, while driving operational efficiency and continuous improvement. Reports to: Operation Manager Key Responsibilities Client relationship & Business development: o Build and maintain strong client relationships, including international clients, by understanding their needs and delivering high-quality service. o Communicate daily with stakeholders at the site level to address and resolve issues. o Understand and promote the company’s services, identifying new client needs and escalating opportunities for additional business. o Prepare quotes and mission letters, ensuring accurate pricing within existing framework agreements. Operations: o Ensure timely and responsive team operations that meet client requirements. o Collect and analyze data for accurate cost estimation, considering workforce needs, mission complexity, and resource allocation. o Set up workstations with ergonomic conditions and ensure teams are trained on work instructions. o Conduct regular audits to ensure compliance with processes and standards, implementing corrective actions as needed. o Address client complaints and communicate solutions, while continuously proposing technical improvements to enhance service quality. Team leadership: o Lead daily meetings (e.g., Top 15) to review ongoing projects and key metrics (Safety, Quality, Cost, Delivery). o Set individual and team objectives, conduct performance reviews, and provide constructive feedback to develop team skills. o Foster a positive team environment, addressing HR concerns as needed and participating in recruitment processes to ensure staffing needs are met. o Ensure compliance with safety and work environment standards, proposing appropriate salary increases and bonuses within budget. Site Management: o Oversee the requisition and management of temporary staff, ensuring proper timekeeping and payroll processes are followed. o Ensure the quality and punctuality of data entries in the internal software (Etraq). o Master TRIGO tools (e.g., opening and closing missions in Etraq, following audit results, etc.), ensuring accurate and timely tracking of site operations. o Maintain up-to-date social documentation. o Coordinate with the purchasing department to manage stock levels and order necessary PPE and equipment. Reporting & Communication: o Provide regular updates on operational performance, client disputes, and key actions to management. o Escalate client complaints and internal suggestions, ensuring timely communication and resolution. o Identify potential business opportunities and provide competitive insights to management. Quality Management: o Ensure adherence to the Quality Management System (QMS) procedures and instructions, continuously improving quality standards on site. Experience: o 2+ years of work experience in automotive and/or manufacturing o Operational/Quality background with the ability to oversee teams and projects. o Experience managing client relationships and operational staff. o Familiarity with ISO standards and relevant quality systems. Skills: o Proficiency in Microsoft Office (Excel, PowerPoint, Outlook). o Experience in writing work instructions and using various gauges and measuring devices. o Strong communication, organizational, and time management skills. o Attention to detail and proven ability to manage projects from initiation to completion. o Ability to work under pressure in a fast-paced environment, ensuring high client satisfaction