JOB PURPOSE The role of the Service /Warranty Administrator is to: ➔ Be responsible for all administrative aspects of the service department, in accordance with company and franchise processes and policies. Ensure accurate invoicing and submissions of warranty/goodwill claims daily and monitoring daily, weekly and monthly warranty reports. Department/Business/Location: Service Reports to: Aftersales Manager Responsibilities include: ➔ Record vehicle detail and customer requirements accurately and effectively. ➔ Raise customer job packs in accordance with manufacturer requirements (to pass manufacturer audit) and 48 hours before the vehicle is due in. ➔ Ensure upsell opportunities are recorded. ➔ Call customers and remind them of their booking 24 hours beforehand. ➔ Ensure customer requirements are fully understood and communicated in an effective manner to other members of the department. ➔ Ensure 100% customer follow-up post visit. ➔ Carry out self-audits on all completed job packs to ensure manufacturer compliance. Service Administrator Administer warranty policy in the best interests of the business, manufacturer and customer Inform all relevant staff of forthcoming recall campaigns and changes in warranty/goodwill procedure. To keep accurate records of warranty submissions, credits, rejections and customer contributions towards goodwill claims. Maintain knowledge on all warranty procedures and documentation. Support other staff members on all warranty related matters. Maintain relationships with specialist repairers and manufacturer representatives. in the best interests of the business, manufacturer and customer. Skills & Requirements Essential ➔ Smart appearance. ➔ Competency in numeracy, literacy and IT. ➔ Energy and enthusiasm. ➔ Attention to detail. Experience Desirable ➔ Experience in administrator roles. Hours: 8am - 5pm - flexibility for earlier start or later finish The Harwoods Way Harwoods Group is a values led, family owned automotive retail group that was founded in 1931. Our values are lived and breathed by all of our colleagues to enable industry leading customer experience and colleague engagement, as detailed below: We Treasure our people and our customers We challenge ourselves to grow & improve We grab responsibility We run in the same direction as one team We inject energy and fun into our work We are a top 30 automotive dealer group, as ranked by annual turnover on AM100, representing the following brand partners: Bentley, McLaren, Aston Martin, Jaguar, Land Rover, Audi, Volvo, INEOS, BMW & Mini (Service), MAN We operate across 6 counties in the South East of England, namely: Surrey, East Sussex, West Sussex, Kent, Wiltshire, Hampshire With a high colleague engagement score of 72%, Harwoods Group has a real differentiator with our industry leading people development programme, including: recruitment and selection; onboarding; induction; probation; lets talk one to ones; Harwoods Academy; succession and development; colleague recognition After continued growth, we now operate with circa 1,100 colleagues across circa 28 state of the art facilities