OB PURPOSE Department/Business/Location: Workshop Reports to: Workshop Controller and Aftersales ManagerDirect Reports: KEY RESPONSIBILITIES Using diagnostic equipment and a systematic approach, ensure vehicle faults are diagnosed and rectified. Meet with customers to identify and clearly understand problems as and when required. Ensure full understanding of latest technology introduced on the vehicle range and how to diagnose and repair faults on them. Carry out diagnosis, repairs and servicing to the highest standards and to the appropriate specification. Ensure all work is carried out observing safe working practices of self and others. Liaise and seek advice from colleagues and supervisors in situations that are over and above work specified. Check level and quality of work through use of diagnostic equipment and road-testing vehicles after work has been carried out. Liaise with Service Advisor. Complete relevant service documentation (job sheets, PDI’s, service reports) in line with brand standards, warranty and site requirements. Complete vehicle health checks and CitNOW video in a timely manner (or equivalent) Ensure that workshop housekeeping standards are always maintained including the use of special and personal tools. Skills & Requirements Essential Relevant City & Guilds, BTEC or NVQ accreditation Competency in numeracy, literacy and IT. Energy and enthusiasm. Full UK driving licence. Smart appearance. Experience Desirable Relevant manufacturer experience and training. Relevant manufacturer experience and training. The Harwoods Way Harwoods Group is a values led, family owned automotive retail group that was founded in 1931. Our values are lived and breathed by all of our colleagues to enable industry leading customer experience and colleague engagement, as detailed below: We Treasure our people and our customers We challenge ourselves to grow & improve We grab responsibility We run in the same direction as one team We inject energy and fun into our work We are a top 30 automotive dealer group, as ranked by annual turnover on AM100, representing the following brand partners: Bentley, McLaren, Aston Martin, Jaguar, Land Rover, Audi, Volvo, INEOS, BMW & Mini (Service), MAN We operate across 6 counties in the South East of England, namely: Surrey, East Sussex, West Sussex, Kent, Wiltshire, Hampshire With a high colleague engagement score of 72%, Harwoods Group has a real differentiator with our industry leading people development programme, including: recruitment and selection; onboarding; induction; probation; lets talk one to ones; Harwoods Academy; succession and development; colleague recognition After continued growth, we now operate with circa 1,100 colleagues across circa 28 state of the art facilities