Basic - 35k
OTE - 38k

Company car

Hours:
Monday - Friday 8:30am - 5:30pm
Sat - 8.30am - 12.30pm (1 in 3)

We are looking for a Service Manager to join our team, a person who has minimum 2yrs Main Franchise dealer experience in
this role but all other candidates will be considered. Candidate would need to have excellent customer service skills, excellent managing people skills and be IT savvy ideally with working knowledge of the Kerridge system.

Reporting to the Group Aftersales Manager and the Directors, you will be customer facing and hands on the desk, whilst overseeing 5 technicians and 2 Service Advisors, and be supported in Aftersales with a Parts Manager. You will manage your team and their efficiencies effectively and be able to cover all aspects of the role, taking ownership of problems, and of providing the highest level of customer care.

As well as frontline service desk tasks, other key tasks will be:
* Successfully managing and driving the technicians and service work
* Managing staff training and accreditation
* Delivering exceptional customer service and CSI standards
* Documenting all warranty work as per manufacturers' requirements and dealership policy
* Monitoring and reacting to Daily Operating Control reports, enquiries, complaints etc
* Reporting of performance and key figures to the Directors and Group Aftersales Manager
* Achieving Targets
* Managing departmental compliance and ensuring minimum standards are met

The person chosen to join our team will:
* already have experience in this role
* hold a full UK driving licence
* be friendly and approachable with excellent communication skills
* be extremely professional, reliable, highly organised and structured, with a stable motor trade history
* be able to manage, coach and motivate staff and colleagues, helping to ensure a welcoming, friendly environment

Join a young and forward thinking team with the opportunity of progression for all within our family owned and run business.
Many of our 100 + employees have been with us for over 15 years proving our 'feel like family' environment is one which works.
In return, we offer:
* company car
* an excellent salary and bonus earning potential
* a friendly, knowledgeable and motivated work environment in a family-run company
* an initial 28 days holiday (including bank holidays), increasing with length of service
* life insurance and contributory auto-enrolment pension
* staff discounts and preferential benefits scheme, including childcare vouchers
* full inclusion in profit-share scheme
* the opportunity to be rewarded for being a top performer and / or team player at our annual awards ceremony
* subsidised group Christmas parties

Work remotely
* No

Job Types: Full-time, Permanent
Salary: From £35,****** per year
Benefits:
* Company car
* Company events
* Employee discount
* On-site parking

Schedule:
* 8 hour shift
* Monday to Friday

Supplemental pay types:
* Bonus scheme

Experience:
* Automotive service manager: 3 years (required)

Licence/Certification:
* Driving Licence (required)