Exciting Opportunity: Service Desk Coordinator / Supervisor Are you ready to elevate your career in a professional, market-leading, and well-established business? This is a fantastic opportunity to join a dynamic team as a Service Desk Coordinator / Supervisor, based in Stourport-on-Severn. With a competitive salary ranging from £30,000 to £33,000, plus a comprehensive benefits package including 20 Days Holiday, Bank Holidays, Pension, Health Plan, and Free Parking, this role offers not just a job, but a career with a company that values innovation and excellence. What You Will Do: Oversee the day-to-day operations of the service desk, ensuring efficiency and the highest levels of customer satisfaction. Lead and manage a dedicated team of 4, fostering a positive and productive work environment. Strategically plan engineers' routes to maximise efficiency while meeting or exceeding SLAs. Act as the main point of escalation for service issues, including weekends, to ensure continuous service excellence. Build and maintain relationships with key accounts, enhancing long-term customer loyalty. Generate insightful reports and ensure the team meets all operational KPIs. What You Will Bring: Proven leadership and management experience within a customer-focused environment. Exceptional organisational skills and a keen eye for detail. Strong communication abilities, comfortable in liaising with both engineers and customers. Advanced proficiency in IT systems, particularly Excel, for reporting and analysis. A passionate commitment to delivering exceptional customer service and building lasting relationships. Company Contribution & Industry Information: This role is situated within a leading company in the automotive sector, specifically focusing on car wash and care solutions. With a rich history dating back to 1950, the company has established itself as a pioneer in the design, manufacture, and marketing of innovative solutions. By joining as a Service Desk Coordinator / Supervisor, you will play a pivotal role in continuing this tradition of excellence and innovation, directly contributing to the company's success and growth. Location: This position is based in Stourport-on-Severn, offering a scenic and pleasant working environment. Apply Now! If you are a motivated individual with a desire to lead and inspire a team within a reputable company, we want to hear from you. Apply today to become a Service Desk Coordinator / Supervisor and take the next step in your career! Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included