Hybrid Recruit are seeking an experienced Service Controller to work for a well-established and reputable hire company based in Normanton. The main job function of a Service Controller is to ensure the smooth, efficient, and cost-effective running of the Breakdown function. Responsibilities of the Service Controller: * Receiving breakdown calls and providing solutions by liaising with the relevant suppliers/engineering support. * Communicating with customers via phone/email and giving regular progress updates on vehicle repair status. * Ensure vehicle downtime is kept to an absolute minimum and escalate where necessary. * Liaising with other departments to raise purchase orders, recharges and liaising with accounts on any billing queries. * Interact closely with other departments, in particular, finance, workshop and sales. * Provide a high level of accuracy and detail on all records created within Syrinx. * Always maintain professional and courteous conversational dialogue when speaking with customers on the telephone and when customers visit our premises. * Follow company’s Employee handbook policies and procedures. * Perform OOH cover on a Rota basis this will be subject to additional pay for hours worked. * Any other ad-hoc duties. Requirements of the Service Controller: * Excellent written and verbal communication skills. * Excellent attention to detail. * Well organised and strong planning skills. * Solid knowledge of Microsoft Office programs. * Previous customer Breakdown experience. * Prior vehicle knowledge is desirable, but not essential. * Good interpersonal skills. * Problem solver with ability to work well under pressure and to tight deadlines. In return, the Service Controller will receive: * Remuneration: £27,520 / Year + OOH Bonus * 25 days holiday + bank holidays * Additional leave * Bereavement leave * Company pension * Cycle to work scheme * Free parking * Health & wellbeing programme * Life insurance * On-site parking * Referral programme Should you be interested in this Service Controller role, please click "Apply now!" with an up-to-date CV