Job Title: Service Controller Location: Didcot Hours: 42 hours per week – Variable any 5 from 7 Salary: £41,000 - £43,000 WHAT TO EXPECT A busy environment that will require a practical, motivated and enthusiastic individual to cover duties in the Control Room of a busy Passenger Service Vehicle depot. Operating to the highest standards ensuring that customers get the service they deserve. So, if you are a people person, can resolve difficult situations in a friendly and polite manner, then this role could be for you. What you'll do as the Service Controller: * Supervise the depot run-out / run-in * Ensure correct, safe, legal and efficient operation of the bus services * Deal with outside agencies e.g Local Authorities * Conduct on-bus revenue protection checks and roadside observation duties * Complaint investigations * Coach and support drivers daily * Working knowledge of health and safety with the willingness to obtain the IOSH Qualification * Support the Engineering Team with vehicle queries What you'll need to be a Service Controller: * Work flexibly either alone or as part of a team * Experience of staff rostering * Ability to write reports * Be able to organise and motivate in challenging conditions * Must hold a category B manual licence and PCV licence