Service Controller - £28,000 - £32,000 + Bonus & Progression in Middlesbrough Fast-growing business | Career progression | Full training provided We are recruiting for a Service Controller in Middlesbrough, joining a forward-thinking business within the Forklift and Plant Hire sector. This is a fantastic opportunity for an organised and driven individual to step into a busy, supportive environment where development and progression are genuinely encouraged. As a Service Controller in Middlesbrough, you'll play a key role in coordinating service operations, supporting engineers, customers and suppliers, and ensuring day-to-day service activity runs smoothly. If you're looking to build a long-term career in the Plant Hire sector, this is an excellent next step. Why apply / What's in it for you? You'll enjoy: Salary of £28,000 - £32,000 per annum Bonus incentives to reward your performance Clear career progression within a growing Service Controller function Full training across Forklift and specialist Plant Hire equipment Supportive, team-focused working environment Key Responsibilities As a Service Controller in Middlesbrough, you'll ensure smooth and efficient service operations across all customer requirements. Coordinating engineer schedules for planned maintenance, servicing and breakdowns Liaising with customers, engineers and suppliers to ensure work is completed efficiently Managing breakdowns, repairs and urgent service requests Monitoring job progress and keeping customers updated throughout the service process Maintaining accurate service records, job sheets and system updates Supporting site teams with service advice, updates and compliance requirements Assisting with invoicing, customer enquiries and general service administration Building strong relationships across the business, customers and supplier network What we're looking for To succeed as a Service Controller in Middlesbrough, you'll ideally have: Experience within Forklift, Plant Hire, powered access, HGV, crane, agricultural machinery or a similar service environment Strong organisational skills and the ability to work in a fast-paced service office Confident communication skills with customers, engineers and suppliers A proactive attitude and willingness to learn Good attention to detail when managing service processesIf you're an ambitious Service Controller looking for your next move in Middlesbrough, and you want to build a long-term career within the Forklift and Plant Hire industry, we'd love to hear from you. Apply now and take the next step in your service career. Job Number │ KH290 / INDPLANT Location │ Middlesbrough Role │ Service Controller Platinum Recruitment is acting as an Employment Agency in relation to this vacancy