Job Title: Service Advisor (Car Dealership) Must have Automotive experience ​Location: Aberdeen ​Salary: £28,500-£31,000 (depending on experience) + bonus – OTE £33-36K ​Full Time and Permanent – Monday to Friday with 1 in 4 Saturdays ​Elevate your career trajectory in the automotive industry with a role that promises a competitive basic salary paired with an attractive bonus structure. A reputable car dealership in Staines is on the lookout for a dynamic Service Advisor to join their high-performing team. The role offers a chance to work within a supportive environment that values the contribution of each team member. The successful candidate will be rewarded with a comprehensive benefits package, including extensive training programs designed to enhance professional development. Job Purpose: As a Service Advisor, you will be responsible for delivering a courteous and efficient reception ensuring a high standard of customer satisfaction. Ensuring high standards of quality workmanship and support continuous process improvement. Job Duties: ●To greet all customers cheerfully and attend to their requirements promptly. ●To obtain and record full customer/vehicle details and accurate description of work to be carried out. ●To liaise with the Foreman/Service Manager on the progress of vehicles in the Workshop. ●To inform customers of any delay in completion (Complying with the Company Pledge). ●To maintain the Workshop loading system. ●To inform customers of any work which it has not been possible to carry out and arrange future appointments for completion. ●To prepare both cash and account invoices. ●To present cash customers with an invoice and receive payment before the vehicle is removed from the premises. ●To deal with customer queries and complaints. ●In conjunction with the Service Manager ensuring “Workshop loading” utilises full labour potential. ●To ensure that information required for Warranty items is recorded on the Job Card. ●To liaise with Parts Department regarding parts on order for vehicles in the Workshop/Service customers/forthcoming bookings. ●To file Job Cards and other documentation. ●Help achieve sales targets as set out by the Aftersales Service Manager About You: ●Strong Customer Service / Administrative experience ●Flexible approach and a positive attitude ●Motor Trade experience is desirable but not essential ●Excellent communication skills ●Experience in a selling/customer service environment. ●Full driving licence ●Evidence of ‘Right to Work' in the UK Company Benefits: ●Performance-related bonuses that enhance earning potential ●A supportive team that fosters professional growth and development ●Access to state-of-the-art equipment and facilities ●Continuous training to keep abreast of the latest industry advancements ●Generous holiday allowance and a comprehensive benefits package