Service Advisor - GWR Kia A bit about us: Established in 1989, Norton Way Group has evolved into a powerhouse in the automotive industry. We have a rich history of growth, development, and a commitment to excellence. We have been a leading automotive group in Letchworth for 35 years. We've cultivated a culture of innovation, service, and dedication to our customers. Norton Way Group spans 8 sites across Hertfordshire, Bedfordshire, and West London. As a multi-franchise business, we represent a diverse range of leading automotive brands. Our success is a testament to the efforts of our dedicated teams, now numbering over 400 staff. Together, we drive success, celebrate achievements, and foster a dynamic work environment where every team member plays a crucial role. What you will be doing: Arranging customer bookings for the workshop, recording & communicating authority for any extra work required or parts to be ordered or fitted Understand the customer's needs and correctly interpret instructions Assist with planning the forward capacity of the workshop, monitoring all work to ensure that it is completed by the times required Check, inspect and test incoming and outgoing vehicles and work including acting as quality controller, as required Ensure that work done, parts and consumables used and tests carried out are accurately recorded on the job card/repair order. Cost the work and raise invoices What we need from you: A full driving licence is essential Experience working within an automotive service department is essential Outstanding communication skills, both in person and on the telephone High level of accuracy with excellent attention to detail Strong organisational skills and ability to follow strict procedures Our commitment to excellence has been recognised by prestigious accolades, including the Great Place to Work awards consecutively; in 2022 and 2023. In January 2023, we were awarded Best Place to Work for Well-being, a testament to our dedication to fostering a healthy and supportive environment. Furthermore, our achievements include being Highly Commended title at the AM Awards for Leadership and Diversity in May 2023. Join us on a journey where success is not only celebrated but built upon a foundation of inclusivity, well-being, and exceptional leadership. Location: GWR Kia, 963 Great West Road, Brentford, Middlesex TW8 9FX Salary: OTE up to £37,500 depending on experience Hours: 47.25 hours per week, Monday to Friday, alternate Saturday mornings Benefits: 32 days annual leave (including bank holidays). Holiday allowance increases after 4 years of service. Annual leave purchase scheme. Your birthday off paid. Family-friendly benefits including Life Assurance from day one of joining us. Enhanced maternity, paternity & adoption packages. Reduced rates on vehicle purchases & maintenance. Recognition of long service, every 5 years. Norton Way “Flecks of Gold” . Free eye tests. Improved Employee Assistance Programme. Tech purchasing benefits. Cycle to Work Scheme. Staff referral bonuses, along with access to our benefits portal, offering 100's of savings for retail stores and hospitality venues. REF-(Apply online only)