Are you an experienced Service Advisor with a proven track record in delivering exceptional customer service within the automotive industry? Our prestigious client in Manchester is seeking a dedicated Service Advisor to join their reputable dealership. This role offers a rewarding career path, competitive earnings, and a comprehensive benefits package. Benefits: Competitive annual salary of £30,000 with an OTE of £35,000 including performance-based bonuses and commissions 33 days of annual leave, including bank holidays Retail discounts on cars, accessories, and servicing to reduce costs Access to a robust pension scheme Family-friendly policies supporting work-life balance Cycle-to-work scheme for affordable commuting 24/7 access to healthcare professionals for health and wellbeing Paid community volunteering days Investment opportunities via share purchase plan Employee referral rewards for bringing talented colleagues into the business Ongoing training and professional development programs Flexible working arrangements to suit individual needsDuties: Warmly welcoming customers and providing professional, friendly communication throughout their service visit Keeping customers informed about vehicle repair and maintenance progress Developing and maintaining comprehensive product knowledge through manufacturer-led training Promoting additional services and repairs based on technician recommendations Scheduling vehicle appointments effectively and accurately Conducting pre-appointment calls to confirm bookings and address initial customer inquiries Maintaining accurate customer records within management systems Supporting the dealership’s sales and service goals through effective upselling and customer interaction Contributing to a positive team environment focused on customer satisfactionRequirements: Proven experience as a Service Advisor or in a similar customer service role within the automotive sector Excellent communication and interpersonal skills to enhance customer experience Ability to identify customer needs and promote relevant services confidently Strong organisational skills, with the ability to work efficiently under pressure Target-driven with a history of achieving sales or service objectives Valid UK driving licence is essential Knowledge of automotive repair processes and manufacturer specifications is preferredIf you are ambitious, customer-focused, and seeking to advance your career as a Service Advisor, we invite you to apply. Our client values skilled professionals who are committed to delivering outstanding service and driving dealership success. Contact Paul Martin today to explore this exciting opportunity and find out more about other motor trade roles suitable for experienced Service Advisors