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Posted: 98 days ago   Expired

Service Advisor

Salary: £0

Location: SG6

Job type: Permanent

Category: Advisor

Service Advisor Location: Norton Way Nissan, Letchworth Garden City, Herts SG6 1BL Salary: Negotiable (This will vary according to experience) Hours of Work: Monday to Friday 08:00 to 18:00, alternate Saturday mornings About the Company: Norton Way Group is a family run business established in 1989. The company has grown over the years and now represents Honda, Mazda, Nissan, Peugeot, Skoda and Kia with dealerships in West London and Hertfordshire. Over the years Norton Way Group, through its first-class customer service, exemplary reputation and long-standing staff members, ensures our customers come back time and time again. We have an opportunity that has come up for an experienced Service Advisor to work within our busy Nissan aftersales department. Service Advisor Responsibilities: * Assist with planning the forward capacity of the workshop by liaising with the workshop controller on the availability of labour, work in progress, internal work, etc. * Correctly interpret customer or internal instructions and complete job cards/repair orders, etc. and pass them to the workshop * Monitoring all work to ensure that it is completed by the times required and to report any likely delays to the customer as early as possible. * To seek, record and communicate authority for any extra work required or parts to be ordered or fitted. * Check, inspect and test incoming and outgoing vehicles and work including acting as quality controller, as required. * Ensure that work done, parts and consumables used, and tests carried out are accurately recorded on the job card/repair order. To cost the work and raise invoices. Raising, monitor and account for warranty claims, including the reimbursement of goodwill claims * Ordering agreed parts from the parts department and to order agreed sub-contract work. Service Advisor Requirements: * Full UK Driving Licence * Previous experience is essential to the role * Outstanding communication skills, both in person and on the telephone * Proficient IT skills and preferably previous experience with DMS systems, e.g. Kerridge. * Committed to providing the highest quality of service to our customers * A self-starter who is able to work under their own initiative, multi-task and achieve deadlines * A high level of accuracy with excellent attention to detail and strong organisational skills In return, we offer a flexible holiday scheme, pension contributions, preferential rates on vehicle purchases, MOT’s, servicing and parts, along with access to our Rewards portal offering retail discounts across the UK to name a few. If you think that you are suitable for this Service Advisor role, please apply now


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