Role: Service Advisor Location: Basildon (Main Dealer) Salary: 26-32k Plus Bonus Are you passionate about creating outstanding customer experiences? Are you detail orientated, striving to understand your customers every need? If so, you’ll be a perfect fit for our business in Southend working in our main dealership. We love people who value exceptional customer experiences, in the same way that we do. We are committed to providing our customers with a premium level of service, as a service advisor this is where you will play a critical role. It all starts with fully understanding the needs and wants of our customers and delivering a wow factor service for them. We grow our own talent! We provide you with all the training and development opportunities you will need to succeed. Key Responsibilities * Serve as the first point of contact for customers, providing outstanding service in person, over the phone, and via email. * Effectively manage the entire customer journey, from initial inquiry to service completion, ensuring a seamless and positive experience. * Use proactive sales techniques to maximise service profitability, including upselling additional services and products such as repairs and parts. * Handle customer inquiries about parts, vehicle sales, and repairs, offering expert advice and solutions. * Manage day-to-day administrative tasks, including booking appointments, processing service orders, and updating customer records. * Liaise between customers and the service team to ensure timely and efficient vehicle servicing and repairs. What's on Offer * Excellent basic salary and very generous bonus and commission scheme. * Manufacturer-based training. * Opportunities for internal promotion and career progression. * Attractive benefits package