Service Advisor Location: Colne, Lancashire Salary: Basic £25,200 (OTE £32,600) + Excellent Benefits Job Type: Full Time, Permanent, Monday - Friday The Client: Our client is a prominent automotive services provider, providing new and used cars at great price. The Role: As a Service Advisor, you will handle customer service and repair needs, document vehicle details accurately, optimise workshop capacity, and conduct recall procedures according to manufacturer guidelines. Duties: Handle customer service and vehicle repair needs efficiently and courteously. Maintain department standards and promptly address customer complaints. Provide estimates and liaise between customers and technicians. Ensure proper invoicing and payment processing. Maintain customer files and warranty documentation accurately. Plan workshop capacity with the team and adhere to Manufacturer’s guidelines. Ensure compliance with safety regulations and company policies. Document repair orders accurately and obtain necessary approvals. Requirements: Previously worked for 2 years as a Service Advisor or in a similar role. Stay updated on warranty procedures and documentation. Maintain knowledge of warranty, customer care, and manufacturer's information. Familiarity with computerised recording procedures. Hold a driving licence and UK work authorisation. Completion of relevant manufacturer training courses. Shift: Monday to Friday 8.00am to 5.30pm 1 in 3 Saturdays 8.30am to 12.30pm. Benefits: Company events Company pension Cycle to work scheme Employee discount Free flu jabs On-site parking Apply now for this exceptional opportunity to contribute to a successful automotive dealership and advance your career. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone, or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.Keywords: Service Advisor, Service Adviser, Service Receptionist, Service Administrator, warranty administrator, Motors, Cars, automotive, Car dealership