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Posted: 84 days ago   Expired

Service Advisor

Salary: £27,000

Location: Northampton

Job type: Permanent

Category: Advisor

Service Advisor / Commercial Service Advisor / HGV Service Advisor Location: Northamptonshire Shift: Monday - Friday Our client is a specialist, reliable and reputable Commercial Vehicle Company based in and around Northampton. They are seeking a passionate and dedicated Service Advisor / Commercial Service Advisor / HGV Service Advisor to expand their growing team. This is a fantastic opportunity to work for and be part of a leading company that looks after and values its employees. There is also a proven opportunity to progress within this role for a motivated individual. As a Service Advisor / Commercial Service Advisor / HGV Service Advisor you will be required to undertake the following duties. * Answer the majority of incoming telephone calls to the site, using questioning techniques to ascertain requirements and transfer callers to appropriate colleagues where necessary. * Greet all visitors to the site, ensuring Covid regulations are being met and maintaining high standards of cleanliness and housekeeping in the customer facing areas. * Ensure all customer bookings are consistently and accurately recorded and payment taken where appropriate. * Proactively manage customer inspection schedules – liaising with the customer and workshop and managing the daily dairy. * Work with colleagues to obtain authorisation from customers for repairs, and to keep customers informed of progress reports. * Use a computerised Dealer Management System, and respond to emails from customers, contractors, and other sites. * Be flexible in your approach and be an effective team player for the development of both you and the business. * Ensure that Health and Safety regulations are always adhered to. To be successful within the Service Advisor / Commercial Service Advisor / HGV Service Advisor you will need: * To be an efficient and accurate service receptionist with attention to detail. * To be responsive and willing to learn, receive training, developing both yourself and those around you. * A positive and enthusiastic attitude with a willingness to take on new skills and adopt new approaches. * Able to prioritise your own workload and support the team during busier periods. * The ability and motivation to work on your own initiative and operate with colleagues across multiple sites. * Excellent relationship skills with both colleagues and customers alike, while understanding the importance of delivering a great service to suppliers, colleagues and customers * To be an excellent communicator with good listening skills and the ability to determine the core issue and prioritise responses appropriately. * Remaining calm under pressure in a fast-paced environment. A Service Advisor / Commercial Service Advisor / HGV Service Advisor should hold: * Experience of using R2C * A broad understanding of commercial vehicle servicing and maintenance * Experience in the motor trade industry * Full Clean Driving Licence * Experience within HGV Service Advisor Positions * Understanding of Vehicles & Parts Package and Salary details: * Competitive rates of pay * Bonus * Pension * Excellent holiday allowance * Safe & Friendly working environment If you feel you have all the required skills and experience for this position, ideally as Service Advisor / Commercial Service Advisor / HGV Service Advisor then please forward an up-to-date CV to Yiannis Tsukalas If this role is not quite right do not hesitate to contact Yiannis Tsukalas at Caledonian Automotive Recruitment for more suitable opportunities

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