Position:  Service Advisor

Location:  Warrington

Competitive salary

Full Time, Permanent position

Here at Halliwell Jones (Warrington) Ltd we have an exciting opportunity for a Service Advisor.  The position is located at our Warrington Centre which is a fantastic modern facility consisting of Aftersales, Bodyshop and BMW and MINI Sales.  On offer is a competitive salary, ongoing training and development at the BMW Group UK Academy and great career progression opportunities.

Reporting to the Service Manager, the main objectives of the post are:

• To deal with customer requirements for service and repair in an efficient and courteous manner to ensure the highest standard of Customer Service.

• To organise the loading of the workshop in an efficient manner to ensure efficient utilisation of workshop capacity.

• To carry out customer follow up and prospecting activities to maintain and build the volume of work within the workshop and promote the sale of accessories, tyres, Lifestyle products, insurance, etc.

• Responsible for liaising with Service customers and designated contact for maintaining good relations and updates with regards of vehicles etc.

• Explain and issue the customer with the Vehicle Health Check report.

   

Essential criteria for the position includes:

• Proven excellent customer service and communication skills with a commitment to providing the best possible standard of customer service.

• An outstanding attitude and passion for customer service.

• Passion for BMW products and technology.

• Strong interpersonal and presentation skills.

• Ability to work autonomously.

• An enthusiastic, dynamic and team orientated personality

• Expired