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Posted: 48 days ago   Expires in: 10 days

Service Advisor

Salary: £35,000

Location: Brentford

Job type: Permanent

Category: Advisor

At Hawkfield Recruitment we are looking for an experienced Service Advisor to join our client, a Main Dealership based in the West London area. This is a fantastic opportunity to join a busy, fast paced environment with an excellent Dealer Group. The successful candidate can expect: * Basic Salary up to £25,000 * Realistic OTE of £35,000+ * Monday to Friday 8am-6pm and 1 in 3 Saturdays 8am-2pm This role will require you to deal with customer requirements for service and repair in an efficient and courteous manner maintaining the highest standards of customer service. Key tasks will include; * To receive customer bookings and plan customer arrival times. * Greet all customers at reception and agree on customer service and repair requirements. * Organise road tests and physical inspections of vehicles before the commencement of work. * Complete repair orders and inform the customer of approximate prices, completion times and methods of payment. Obtain customer signature or signature by the person authorised on behalf of the customer for work authorisation. * To establish customers onward travel arrangements and offer service loan car facility, courtesy transport or collection and delivery facilities. * Load the workshop accurately using Computerised or Manual systems and ensure Parts Department is aware or customers requirements. * To carry out customer follow up and prospecting activities co-ordinated with the Technical Service Manager to maintain and build the volume of work within the Workshop. * Maintain customer record files and repair order register on a daily basis to ensure accurate analysis of Service Department activity. * To Prepare and analyse job cars for work carried out under warranty * Upselling on additional products What Our Client expects: * Previous experience in the same role within a Dealership environment * Excellent communication skills * Strong up selling skills * Full Clean UK Driving Licence If you are interested in finding out more about this position, or any other that we may have in your area, then please do not hesitate to contact Jack Broomfield at Hawkfield Recruitment

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