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Posted: 20 days ago   Expires in: 29 days

Service Administrator

Salary: £27,000

Location: NG9

Job type: Permanent

Category: NG9

Service Administrator - Permanent - Beeston - £25000 - £27000 My client, a fast growing business seeks a service administrator to join a team of 4. Working in new offfices with parking. Great prospects if you want to progress. Working as part of a dedicated service team, this frontline role will encompass a variety of duties, from the distribution of breakdown jobs to our service engineers, to the processing of service documentation: The ideal candidate will have the following: * Experience working in a service office environment with mobile engineers * Ability to work to deadlines whilst maintaining high level of attention to detail * Used to Teamwork in a fast pace environment/working under pressure * Good knowledge of PC literacy, including Word and Excel * Strong interpersonal, planning, organisational, motivational skills and using own initiative * Proactive approach to Problem solving / Enthusiastic / Flexible The role does require contact with internal Departments and External Customers/Suppliers, so excellent communication skills are a must. To provide and ensure an excellent customer experience. In Addition, skills to motivate/drive and support the Service team. CORE ACTIVITIES: * Coordinate a team of 5/7 field-based Engineers, utilising company technology tools, monitor engineer efficiencies and provide customer satisfaction using Incident Management and Satellite Navigation System (TomTom) * Cover during absence/holidays for Service Coordinator colleagues * Take incoming calls from Customers and Suppliers * Customer liaison/Queries * Engineer contact/Communication/Support * Support S.C.A scheduling/Booking/Cancellations * Instruct & authorise Sub-Contractors I.e. Tyre suppliers, coded welders etc * Quotations/Estimates (within Escalation amounts) * Electronic Planning Board, VOR, first fix & Log and keep update all Daily & Monthly Monitors * Supply jobs/W.I.P No’s, Work in Progress Stats, Information & close off (Invoicing) * Check & monitor Job sheets/Timesheets using Daily Opps Monitor * Ensure a timely and efficient flow of Out-work purchase order’s /GRN’s logged and forwarded to Purchase Ledger dept. * Accurate invoicing and timely collation of job sheets to invoices before posting to customers * General Admin duties when required. Inc Reception overflow landline calls * To perform any other reasonable duties that may be required from time to time within the scope of your knowledge, skills and ability

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