Job Title: Senior Service Advisor - Prestigious Car Brand Location: Stockton-on-Tees, TS18 3RB Salary: £30,472 basic salary + bonus – OTE £37,000-£40,000 (uncapped) Full Time and Permanent Monday to Friday – 8.00am-6.00pm (1 hour lunch) Role will involve working Saturday mornings on a rota basis which is currently 1 in 6 but Saturday working is paid as overtime. Our client is a well-established automotive retailer representing prestigious car Brands across the country They are now actively looking to recruit for a Senior Service Advisor for their premium and luxury car dealership in Stockton-on-Tees. To be a Senior Service Advisor, it is essential that you hold a full UK drivers’ licence. What does the role of Senior Service Advisor involve? * You will be leading a small team of Service Advisors within the dealership * You’ll be providing estimates, booking and scheduling service/repair work for our clients customers * You will advise a recommended course of action and accurately invoice for work carried out * You will keep our customers fully informed of all available extras, accessories and value products, maximising the opportunity to up sell What do you need to succeed as a Senior Service Advisor? * Background in customer service, sales and a keen interest in the automotive industry * Previous Senior Service / service advisor experience with a car dealership * Awesome organisation/admin skills and experience using computer systems * Upselling experience as well as being comfortable in fast-paced environment * The ability to maintain customer service levels whilst meeting KPI’s and deadlines * IT Literate, our client use ‘Pinnacle’ systems / software, so familiarity with Pinnacle would be preferable Benefits: · 23 days holiday + bank holidays · Bonus / Commission · Pension Scheme · Your birthday off as an extra holiday · Paid day off every year to volunteer for a charity of your choice · High Street Discounts · Referral Scheme · Tailored training and endless career growth opportunities Please only apply for this role if you have at least 2 years experience as a Service Advisor in a car dealership. To apply for this role please submit your full and up to date CV to Jonathan at Pybus Recruitment