Senior Service Advisor – Team Leader Opportunity (Automotive) We are looking for a motivated Service Reception Team Leader to support and develop a team within a high-performing automotive Aftersales department in Maidstone. 📍 LOCATION Maidstone, Kent 💼 JOB TYPE Full-Time | Permanent 💰 SALARY & BENEFITS £35,000 basic + OTE £40,000–£45,000 Departmental bonus scheme Customer satisfaction (CSI) bonus Upsell / performance bonus Saturdays paid in addition to basic salary Clear progression to Service Manager Supportive and professional working environment 🚗 ABOUT THE ROLE This is a fantastic opportunity to join a main dealership Aftersales department in Maidstone as a Senior Service Advisor / Team Leader. You will support the daily running of the Service Reception, leading a small team of Service Advisors while ensuring exceptional customer service, efficient workshop loading, and strong commercial performance. This role is ideal for someone looking to step into leadership and build a long-term career within automotive management. 🔧 KEY RESPONSIBILITIES Support and lead a team of Service Advisors Oversee day-to-day Service Reception operations Deliver outstanding customer service and maintain high CSI scores Manage bookings, job allocation, and workshop coordination Drive upselling of additional work and services Handle customer queries and escalations professionally Monitor performance and support team development Work closely with Aftersales and senior management👤 ABOUT YOU Experience as a Service Advisor or Senior Service Advisor within a main dealership Previous team leadership, mentoring, or supervisory experience (preferred) Strong customer service and communication skills Commercial awareness with upselling experience Organised and able to work in a fast-paced environment Ambitious and motivated to progress into a Service Manager role⏰ WORKING HOURS Monday to Friday: 08:00 – 18:00 1 in 2 Saturdays (1 in 3 negotiable): 08:00 – 13:00 If you’re an experienced Senior Service Advisor looking to take the next step into a leadership role, apply today to be considered for this opportunity in Maidstone