Senior Fleet Maintenance Controller – £35,000.00 - £45,000.00pa DOE – Weybridge, Surrey The Role Are you skilled at solving complex maintenance challenges while ensuring cost-effectiveness? Are you committed to delivering exceptional customer service while managing fleet operations? If so, we have an exciting opportunity for you. As a Senior Fleet Maintenance Controller, the successful candidate will play a crucial role in ensuring the reliability, safety, and cost-effectiveness of the fleet, while delivering exceptional customer service to both internal stakeholders and external customers. Reporting to the Head of Operations, you will work closely with a team of experts to oversee all aspects of vehicle service and repair. If you're ready to take on this exciting opportunity and become part of our team, apply now! Key Responsibilities: * Provide prompt and professional aftersales support to customers and suppliers. * Coordinate maintenance bookings and authorisations. * Monitor repair network effectiveness and costs, ensuring best value. * Build strong relationships with maintenance suppliers and dealers. * Oversee vehicle downtime control and customer updates. * Report and address any delays or warranty issues promptly. * Maintain accurate repair records within the fleet management system. * Analyse maintenance trends and provide suggested resolutions. * Collaborate with fleet services to improve efficiency and data reporting. The Company Herd Group goes above and above for the benefit of our clients and franchise partners. Three distinct philosophies have guided the way we've established our company. One is to provide the broadest selection of fleet management and commercial vehicle solutions currently accessible. Two, to maintain exemplary simplicity and clarity for all parties. The third is our unwavering dedication to offering great customer care and a can-do attitude in everything we do. The Benefits * Inclusion to the Herd Employee Ownership Trust (after 12 months). * 23 days holiday + bank holidays. * Additional days holiday per service year (up to 28 days). * Pension scheme. * Exciting growth & progression opportunities. * Rental vehicle discounts Inc. Camper Vans! The Person * Fleet maintenance control experience and demonstrable knowledge of vehicle repair methods, repair times and parts cost. * Up to date technical & vehicle compliance knowledge of vehicles, including LCVs. * Commercial awareness and exceptional customer service with proven experience. * Able to thrive in a fast-paced environment & prioritise work load in order to meet set deadlines. * The ability to solve problems, use initiative and increase efficiencies. * Be a team player and excellent communicator. * Have good organisation & planning skills with meticulous attention to detail. * Confident with IT systems & MS office. * Driving License. If you are keen on joining this exciting, forward-thinking company and taking the next step in your career, then please click the apply now button to find out more