We have an exciting opportunity to work within a busy team for our thriving client based in Hatfield. The role is a Self-Drive Hire & Online Store Administrator working full-time hours (8am – 5pm Mon-Fri with 30 minutes break), plus 2-3 Saturday mornings per month (7.30am – 12.00pm), which may be negotiable depending on the candidate. This role offers a salary of c£30,000, depending on experience. Candidates must be able to work full-time onsite and have a full driving licence (minimum category B). Duties include: * Customer service duties * Answering phones and dealing with bookings and enquiries * Answering emails relating to bookings and enquiries * Adding bookings to software (training given on software) * Vetting customers for rental eligibility (training given on eligibility rules) * Raising rental agreement paperwork from internal system * Checking in & out vehicles with customers – reviewing damage * Taking/refunding money with credit cards * Raising invoices * Processing, packing and dispatching online store product orders * Assisting other team members as required - cleaning/delivering vehicles, collecting parts etc. Skills and Experience: * Previous customer service experience * Strong administration skills * Experience of working within the rental industry beneficial * Excellent IT skills including Microsoft Office and internal databases * Good verbal and written communication skills * Must work Saturday mornings * Must have a driving licence. Minimum Category B. Full training will be given and will be based at Hatfield, but the successful candidate may be required to work at Hoddesdon