Roadside Technician Location: Birmingham and West Midlands Salary: £33,000 to £36,000 (dependent on experience) Hours: 40 hours, five days a week, starting on a shift pattern with operating hours between 7am and 8pm Monday to Sunday, with the option to do overtime if you choose. Are you passionate about solving technical problems and providing excellent customer service? Do you thrive in fast-paced environments where no two days are the same? If so, then this Roadside Technician position in the South & West Yorkshire region may be the perfect fit for you! Company Benefits: * 9% employer contributed pension * 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover * Additional optional Health and Dental insurance * EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. * Generous holidays * Buy as you earn share scheme * Employee discounts and cashback Job Overview: As a Roadside Technician, you will be responsible for providing efficient and effective roadside assistance to motorists in the South & West Yorkshire region. You will be the first point of contact for drivers facing vehicle breakdowns or emergencies, ensuring they receive prompt and reliable support. Responsibilities: * Respond to emergency calls and breakdown requests from motorists in a timely manner. * Use your technical knowledge to diagnose vehicle issues and determine the necessary repairs or solutions. * Provide roadside assistance, including fuel delivery, tire repairs or changes, jump-starts, and battery replacements. * Ensure the safety of yourself and the driver while performing repairs or services on the roadside. * Maintain accurate records of services provided, including the nature of the problem, the steps taken to resolve it, and any additional recommendations made. * Communicate effectively with drivers, explaining the problem and the proposed solution in a clear and professional manner. * Utilize the onboard kit to resolve issues efficiently, ensuring drivers can continue their journey with confidence. * Stay up to date with the latest vehicle technology and repair techniques to enhance your expertise. * Collaborate with other team members and occasionally provide support to other regions when necessary. * Maintain a clean and organized service vehicle, ensuring all tools and equipment are in good working condition. About you: * A current Category B driving licence is necessary * NVQ Level 2 or equivalent in Light Vehicle Maintenance and Repair * Demonstrate empathy and excellent customer service skills * Experience of the Motor Repair industry (essential) * Experience of lone working (desirable) * Utilise and apply up-to-date vehicle repair techniques * Display and utilise best practice and first-class Health & Safety behaviors * Collaboration with dispatch team to improve the customer claims journey About Aligra: Aligra has been a trusted recruitment partner since 2007, collaborating with leading logistics companies across the UK. Our expertise lies in talent management and recruitment for various sectors, including Automotive and Engineering, Driving and Industrial, Hospitality, and Professional and Executive