We are looking to offer a Rental Desk Manager the opportunity to join our expanding National Rental team based in Stevenage. As a Rental Desk Manager you will be a part of our commitment to deliver what we promise for our clients, within the leading essential infrastructure services provider operating within the UK & Ireland. Does this sound like a role for you? Read more… About M Group Services Plant and Fleet and your team With 8 depots across the UK, M Group Services Plant & Fleet Solutions provide innovative plant and fleet asset management solutions across M Group Services. We provide our business with more than 9,000 vehicles and over 25,000 owned or externally hired plant assets. You will assume day to day responsibilities of the National Rental Team that delivers all Plant, Fleet, Accommodation, Site Services and Tool requirements to the Business. Who you are? You will join the division who support our front-line operations by providing compliant, innovative and fit for purpose Vehicles Plant and Equipment. Do you like a challenge, are keen to develop your skills and enjoy finding solutions? If you want to make a difference working with a supportive team environment, we would be pleased to hear from you. As the Rental Desk Manager, you’ll get the opportunity to: Liaise with all customers at contract management level to ensure that all their plant and fleet requirements are met. Develop solid working relationships with all contract based plant and fleet coordinators and approved orders. Resolve any operational issues between site/contracts and the desk, working together to ensure a satisfactory outcome. Maximise internal hire opportunities whilst providing a class leading external hire solution Continuously review the levels of external hire and establish opportunities for the supply of internal equipment. Forecast future work based on contract awards and work with the customer on implementation / mobilisation. Liaise with Supplier Account Managers to manage performance of all suppliers. Resolving all invoice queries and identify areas which can be improved to reduce the volume of queries. Increasing revenue through improved asset utilisation and identification of new products and services. Asset management, ensure all assets are accounted for and in the correct status. Maintain the integrity of Insphire and key2 thus ensuring all reporting is live.What you’ll bring Strong Leadership and Management of the Rental team comprising of 25 personnel. Managing performance of the team, being first line HR responsibility of attendance, behaviour, grievances, and time management. Managing Recruitment, training and development of new team members. Relevant experience within a similar management position within either Plant, Fleet or a Contact Centre are desirable. Excellent communication and interpersonal skills, ability to relate to and work with colleagues, customers and suppliers. Proven IT Skills with experience of Microsoft Office and Hire Management Software. Knowledge of Insphire, key2 and oracle desirable.What’s in it for you? 25 days' annual leave plus statutory holidays Discretionary annual bonus Contributory Pension scheme Life Assurance Access to our Employee Assistance Programme Cycle to work scheme Access to a wide range of discounts and special offers through our online rewards platformOur Vision and Values Our vision is to be the leading service provider for essential infrastructure in the UK and Ireland. The core values for our sustainable growth are: People – engaging and empowering everyone to deliver and grow Safety – putting health, wellbeing and safety of people first Delivery – helping deliver our clients’ business needs Integrity – behaving respectfully and in a sustainable manner to our communities and the environment, maintaining accountability and honesty in the way we work.  #MGS About The Company M Group Services delivers a range of essential infrastructure services within the water, energy, transport and telecommunications sectors in the UK & Ireland. We have built and maintained relationships with our clients over a number of years and have a strong culture that continuously focuses on safety, operational delivery, efficiency and customer service. We are committed to profitable growth both organically and through acquisitions. M Group Services, a trusted employer to over 10,000 skilled specialists working from 240 locations, operates a divisional structure aligned with its end markets. At M Group Services we recognise and value the benefits from our workforce diversity. We work hard to build and maintain inclusive environments and develop a culture where our people feel included and valued