Regional Aftersales Manager – Automotive (Multi-Site) Location: Covering 5 Sites – West Midlands (Field-Based) Salary: £45,000 per annum + Company Car + 45p/mile Fuel Allowance We are seeking a high-performing Regional Aftersales Manager to lead the strategic growth and operational performance of a multi-site automotive aftersales network across the West Midlands. Reporting to the Operations Director, this field-based role will be responsible for aligning site-level aftersales operations with group standards, driving commercial results, and fostering a consistent customer-first approach across all locations. Key Responsibilities Leadership & Strategy * Lead and coach aftersales teams across five sites, ensuring consistent delivery of customer experience and operational standards * Embed a customer-focused culture throughout the network * Set clear, measurable objectives and hold teams accountable for results * Contribute to the long-term growth and evolution of the aftersales function Operational Excellence * Ensure operational consistency across all aftersales departments * Work closely with site leaders to meet financial goals and improve key processes * Oversee the implementation and management of aftersales systems, including SMR, complaints handling, and customer communication * Monitor performance against KPIs, using data to drive improvements in service delivery and customer satisfaction Customer Experience & Service Quality * Champion high service standards and swift resolution of customer escalations * Use feedback and reviews to identify areas for improvement and implement change * Support a consistently positive and professional customer journey across all locations People Development & Coaching * Conduct regular on-site reviews and support personal development plans * Coach aftersales managers to strengthen leadership and operational skills * Collaborate with HR and training teams to develop staff and support recruitment aligned with business growth * Foster a culture of accountability, development, and continuous improvement Requirements * Significant experience in automotive aftersales leadership, ideally with multi-site responsibility * Demonstrated ability to improve performance and customer satisfaction * Strong commercial awareness and previous experience managing budgets and P&L * Skilled at leading and developing teams across dispersed locations * Organised, strategic, and hands-on when needed * Full UK driving licence and willingness to travel across the West Midlands This is an excellent opportunity to step into a key regional role within a growing automotive group. If you have the experience, drive, and leadership capability to make a lasting impact, we would like to hear from you