Scope of Role: Assisting the Quality Director in the management and control of the Quality System in line with UK CAA Part 145, EASA Part 145, FAA Part 145, EN 9110 & EN 9120. Management of the Technical Library including: * Monthly review of technical data issued by the major supported OEMs. * Auditing of OEM technical data including CMMs, IPCs, service bulletins, service letters and other associated documents to ensure that they remain current. * Obtaining OEM technical data when required via review, audit or requested by the workshop or Sales Team. * Controlling technical data within the Organisation’s ERP system & technical library Warranty Investigations: * Assessing the validity of units received against warranty claims, based on previous handling & other factors. * Providing the customer with the necessary information to qualify reasons for acceptance or rejection of their warranty claim. Auditing: * Manage the Organisation’s internal audit plan, covering product, process & safety audits. * Carry out audits against the regulations & standards held by the organization: CAA/EASA/FAA Part 145, EN 9110, EN 9120 & ISO 17025. * Manage audit findings to closure with the owner of the finding/s. * Verify the effectiveness of implemented corrective actions. * Support external audits carried out by airworthiness authorities, certification bodies & customers. * Manage external audit findings to closure, including liaison with the external auditor & the provision of evidence to verify effective closure. Corrective Actions: * Raise corrective actions requirements resulting from customer feedback or supplied nonconforming product. * Define the corrective actions in conjunction with the relevant manager * Manage the corrective actions to closure with the owner of the corrective action/s. * Verify the effectiveness of implemented corrective actions. Vendor Management: * Manage the Organisation’s approved vendors list, including the approval of new vendors & the removal of underperforming vendors. * Manage nonconforming product & any resulting corrective actions requested from the vendor. * Manage KPIs related to vendor performance. General: * Oversight of workshop to ensure operations continually conform to the Organisation’s approved airworthiness regulations. * Manage the addition & removal of products from the Organisation’s capability list. * Oversee the Organisation’s Quality Management System & Safety Management System. * Advise maintenance staff on matters relating to airworthiness regulations. * Deputise for the Quality Director when necessary. * Carry out any general quality and/or health and safety duties as directed by the Quality Director