A fantastic opportunity has arisen with my client for a Quality Assurance Specialist. As part of a small team, you will be responsible for developing our clients QA program that fosters a culture in which all employees are actively engaged to ensure the highest level of product quality and customer service. Role: Quality Assurance Specialist Salary: Upon Application Location: Harrow Responsibilities: Record and analysis customer complaints and other nonconforming processes. Using RCA tools, thoroughly investigate issues and identify effective corrective actions. Assist Sales to rapidly resolve customer concerns. Record, analyse and present key data and metrics, including information for use at Management Review meetings. Continually challenge and develop processes for improvement. Update and maintain procedures and other Quality related documentation. Develop standard work protocols and promote visual workplace methodology. Liaise and communicate with all aspects of the business to ensure policies, procedures and key processes are understood and followed. Develop and deliver training programs relevant to Quality Assurance activities. Support internal and external audits. Assist and deputise for other members of the Quality Team regarding any other activities relating to compliance, quality, H&S and sustainability.Experience & Qualifications Candidates must hold the rights to live & work in the UK upon application. Minimum 4-5 years' experience working in a Quality Assurance position. Detailed knowledge of quality assurance terminology (ISO9001), techniques, and tools (Kaizen, Six Sigma) Experience of Root Cause Analysis using 5Y, 8D etc. techniques. Excellent communication and inter-personal skills. Detail orientated and able to work on own initiative. Ability to proactively identify problems and resolve quality related matters. Experience of writing/developing procedures. Able to produce timely and high-quality results. High standard of computer skills (Excel, PowerPoint & Word). Previous experience working in chemical, aviation, automotive, medical or similar industries. Experience working with business ERP software. Knowledge of REACH regulations Health & safety experience/qualifications. Experience developing sustainability initiatives.If you are interested in applying for this position and you meet the requirements, please send your updated CV to: Melanie Cave at Line Up Aviation - Line Up Aviation has carved its own place in the recruitment of Aviation and Aerospace personnel all over the world for more than 30 years. We work with some of the industry's best-known companies who demand the highest standard of applicants. "Follow @LineUpAviation on Twitter for all of our latest vacancies, news and pictures from our busy UK Head Office. Interact with us using the #LineUpAviation tag at anytime! Thank you for your follow