Our client, a leading carbon fibre engineering company supplying components worldwide directly into Formula One, Motorsport, Aerospace and Automotive customers, requires an experienced project manager to join its team in a permanent position. This is an important customer-facing position, which will entail daily customer relations management and interfacing the customer’s requirements with the production team. Responsibilities * Operate as the main point of contact for assigned customers and selected projects of work. * Develop and maintain long-term relationships with relevant customer personnel (buyers and/or senior buyers & technical personnel) ensuring overall customer satisfaction that exceeds their expectations. * Proactively secure customer enquiries, and connect to internal departments and data records to verify estimates to generate 'Request for Quote' (RFQs) that are accurate, deliverable and meet business commercial objectives, and which are delivered to the customer in a timely and structured manner to secure purchase orders on a timescale that both protects the business and expedites production to meet customer needs. * Create job packs about each project by gathering all necessary customer technical information to facilitate Production, identifying and assessing risks, and maintain communication flow and progress updates to the customer through each project. * Maintain oversight on each project’s progress and costs, fully utilising the company’s business system (Progress Plus) by accurately inputting enquiries and project information through sales orders, works orders, BOMs & routings, ensuring target hours are monitored and adjusted to promote efficiencies, and adapt to any shop floor production challenges. * Collaborate with colleagues and feed information through status reports about on-going and future customer projects into internal operations and production planning to maintain schedules. * Generate and/or maintain an internal handbook about each main customer, logging their technical, commercial and communication requirements. Ensure the Project Team is in compliance with customer SLA and NDA obligations, and that customer data is securely and properly archived. * Deliver to line manager or senior management regular updates on status of all assigned customer relationships, and support the business in determining optimum strategies to strengthen that relationship, increase share of wallet, and capture new business in line with company objectives. Requirements: * Previous experience as a project manager in the manufacturing/composites industry, ideally in the aerospace, automotive or motorsport sectors * Excellent verbal and written communication skills are essential * Customer-focused experience * Project Management skills, with the ability to manage multiple projects and relationships simultaneously * Competency in Microsoft applications including Project, Word, Excel, and Outlook * Competent experience in using a Production Control Software System * Good knowledge of CNC Machining and manufacturing processes & procedures is preferred * Ability to understand and interpret engineering drawings, and determine process and routing * Experience of organising, prioritisation and problem solving This is a permanent full time in-house role