SGB Long Description Job Title: Customer Support Advisor – Parts Technical  Salary: From £32,000 plus an excellent benefits package  Location: Milton Keynes – Hybrid working  •    Hybrid working •    Enhanced parental leave  •    Eligibility to annual bonus scheme •    Access to a fantastic loan car scheme  •    25 days annual leave plus bank holidays  •    Competitive pension •    4x basic salary life assurance  Why Parts operations at Scania?  A quote from Graham Dale – Head of UK Parts Operations. ‘’In our Parts operations team we are committed to providing our customers with industry leading service levels across all of our activities. We have a dynamic and exiting environment, where our team members thrive and develop by working together to solve complex business issues. Our cultural learning experience offers all team members significant opportunities for growth, throughout our global organisation.’’ In this role you will: •    Provide support to the retail network in all Parts operations related enquiries to fully support Scania’s product range of Truck, Bus & Coach, Power Solutions and the VRS Range. •    Cover the Parts helpdesk, coaching and guiding the Scania network on internal parts processes and working methods. •    Follow operating guidelines to ensure that all cases are handled in a consistent and timely manner. Escalating any open cases and concerns with your manager as required. •    Liaise with the relevant teams across the business to resolve any open cases including the teams in SGB, Sweden and Belgium. •    Carry out a broad range of administration duties, with excellent attention to detail.  •    Continuously improve develop and create parts identification and logistical processes. About you: Team Player – understands the importance of a united team approach, and relishes the opportunity to share, learn and support.  Adaptable – enjoys a dynamic environment and comfortable completing a range of varied tasks.   Excellent Attention to Detail – operating with accuracy, enabling you to deliver reliable information and guidance.  Confident Communicator – regularly communicating with colleagues and customers, both verbally and via email.  Solutions Focussed – relishes the opportunity to find solutions, overcome hurdles and troubleshoot. Parts Knowledge – previous experience working in a Parts environment, with a good grounding in technical knowledge. If you’re interested in this role we’d love to hear from you.  Closing date: 23/08/2024 Next steps: 1.    If you like the sound of this position, please apply today. 2.    A member of the Scania Recruitment team will contact you to discuss your application. 3.    If you are successful at that stage, you will be invited to have a conversation with the hiring manager. We understand that every candidate is unique, and we strive to accommodate your needs. If you require any adjustments during the application process, please reach out to our Recruitment Team, we’ll be happy to discuss these with you. Working for Scania is not just about the job. It’s about you too, and this is where the company goes the extra mile and provides an industry leading employment package.  We offer an excellent benefits package which includes a pension scheme, complementary life insurance, financial incentive schemes and discounts on major retail outlets including groceries. At Scania we invest considerably in colleague development, and you can expect to receive comprehensive training and career progression not only in the UK but throughout our Global organisation. We have a strong and supportive culture, where each individual is seen, respected and has the potential to contribute. We trust each other to act and make decisions, and we believe in a more flexible future workplace based on individual needs.  For us, diversity and inclusion is a strategic necessity. By having colleagues with the widest possible range of skills, knowledge, backgrounds, and experiences, we ensure we have the right people and together with an inclusive corporate culture, this drives our business forward. We want our colleagues to feel proud and happy to work for us, no matter where they are from or who they are, and we strive to achieve an inclusive and family-friendly environment for everyone. Scania is dedicated to delivering exceptional products and services to our customers and the successful candidate will reflect our core values; CUSTOMER FIRST, RESPECT, ELIMINATION OF WASTE, RESPONSIBILITY and TEAM SPIRIT in all we do