Parts Advisor (Remote) - Liverpool Area The key purpose of this role is To receive all parts orders and ensure that they are accurately and promptly picked and despatched. To ensure that all company policies and procedures applicable to their area of responsibility are adhered to at all times.Accountabilities: Receive all parts orders, interpreting customer requirements and giving advice on any additional requirements or prices, matching orders against stock items and advising customer of any items which are not stocked or need ordering. Locate unavailable items from other suppliers and arrange for delivery or pass order to stock control for Vehicle Off Road (V.O.R.) orders to be raised. To make up customer orders for despatch as required ensuring that they match customer order and that any shortages are highlighted, ensuring that all orders taken are fully completed, invoiced and despatched as scheduled and that the customer is kept fully informed of progress or of any problems. Ensure that the image and levels of customer service within the department is in line with company standards. Ensure that all customer complaints are dealt with both speedily and effectively, referring any unresolved problems to the job holders immediate supervisor. Ensure that within their area of operation all Company and Trade Associations policies, procedures and minimum standards are met and that all statutory requirements including trading standards, fire, health and safety are adhered to.Job Type / Category This is a full-time permanent position. You will be required to work 45 hours per week, Monday to Friday- some Saturday mornings will be necessary (these will be paid at time and a half) 23 paid day's holiday per year, inclusive of bank holidays. BonusRequired Education, Skills and Qualification Good telephone answering/interpersonal skills. Ability to work under pressure. Previous parts department experience is essential.Job Types: Full-time, Permanent Salary: £24,000.00-£28,000.00 per year depending on experience + Bonus Benefits: Additional leave Bereavement leave Company events Company pension Enhanced maternity leave Enhanced paternity leave Free parking Life insurance On-site parking Referral programme Sick pay Work from homeSchedule: Monday to Friday Saturday morning as overtime Who are you applying to? The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant! Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission. Key positions; Sales Executive, Sales Manager, Business Manager, Service Advisor, Parts Advisor, Technician, Mechanic, Master Technician, Workshop Controller, Service Manager, After Sales Manager, Dealer Principal, General Manager