Kolt Recruitment are recruiting for a parts advisor to join a leading commercial dealership. Key Responsibilities: * Receive all parts orders, interpreting customer requirements and giving advice on any additional requirements or prices, matching orders against stock items and advising customer of any items which are not stocked or need ordering. * Locate unavailable items from other suppliers and arrange for delivery or pass order to stock control for Vehicle Off Road (V.O.R.) orders to be raised * To make up customer orders for despatch as required ensuring that they match customer order and that any shortages are highlighted, ensuring that all orders taken are fully completed, invoiced and despatched as scheduled and that the customer is kept fully informed of progress or of any problems * Ensure that the image and levels of customer service within the department is in line with company standards * Ensure that all customer complaints are dealt with both speedily and effectively, referring any unresolved problems to the job holders immediate supervisor Key Requirements: * Proven experience in a motor industry parts environment * Brilliant communication * IT literate. If you would like any further information on this role please Kolt Recruitment