Parts Advisor Basic £28k, OTE £35k Rochford Permanent/Full Time Working Hours: Monday to Friday / Rota’d Saturdays Our client, a franchised dealership in the Rochford area, is on the lookout to recruit an experienced Parts Advisor to join their busy team. If you are interested in finding out more – please contact us today! Duties & Responsibilities: * Responding to customer queries and complaints in an efficient and professional manner * Escalating customer issues with senior parts advisors and management when the need arises * Adhering to company policies and procedures when interacting with customers * Following up on customer calls to ensure that that customers are satisfied * Staying up to date with products, services and policies by attending training sessions * Ensuring that they accurately comprehend customer requests and issues by confirming and clarifying information * Upselling products and services where possible and actively working towards reaching sales targets * Maintaining accurate customer records in our customer relationship management (CRM) system and completing call logs and reports * Parts look up and pre pick customer orders Your Background & Skill: * Proven experience as a Parts Advisor within the motor trade. * Knowledge of vehicle layout, parts catalogues and computer stock lists. * Stock control experience. * Excellent communication skills. * Ability to work towards deadlines. * Committed to delivering excellent customer service. * Confident and professional. * To include Trade enquiries on the phone & face to face. For further details on this role and other jobs in the motor trade, please submit your CV to Stacey Hunt of ACS Automotive Recruitment Consultancy