Job Title: Operational Impacts and Community Engagement Lead Location: Heathrow Airport Permanent / Contract: Permanent Salary: Competitive Introduction: Are you an expert in stakeholder engagement with a knack for managing sensitive issues? We're looking for an Operational Impacts and Community Engagement Lead to drive community engagement on key operational impacts like noise and airspace changes. If you're skilled in building relationships and crafting clear, impactful communications, this is your chance to make a significant difference. The Operational Impacts and Community Engagement Lead will: Lead the engagement team and manage strategies and budget for local stakeholder relations on noise, air quality, and airspace. Oversee the Heathrow Noise and Airspace Community Forum (NACF) and manage relationships with the Independent Chair. Ensure accurate and consistent messaging on operational impacts and manage the noise complaints helpdesk. Develop and execute the communication strategy for the Noise Insulation Scheme. Represent the organization in stakeholder meetings and forums. The Operational Impacts and Community Engagement Lead will have: Experience in managing communications strategies for complex issues. Strong relationship-building and influencing skills. Excellent communication abilities, both written and verbal. Experience advising senior management. Relevant degree or qualification in a related field is a plus. Vacancy Reference: PR/(phone number removed) Vacancy Owner: Shauna Haggar | (url removed) | (+44) (phone number removed) | (+44) (phone number removed)