Office Supervisor / Office Manager (Maternity Cover) 📍 Location: Orpington, Kent 💰 Salary: £35,000 per year 🕒 Hours: Monday – Friday, 8:30am – 5:00pm 🏢 Industry: Motor Industry – SMART Repair We are looking for a proactive and organised Office Supervisor / Office Manager to join Automotive Repair Systems on a maternity cover basis. This role plays a key part in keeping our busy office running smoothly, supporting the team, and ensuring excellent service for our customers and insurance partners. You’ll oversee daily office operations, support team performance, manage reporting and processes, and step in to help resolve issues when needed. Full software training will be provided. Key Responsibilities * Supervise the day-to-day activity of the office team and ensure work is completed efficiently * Monitor team performance and support training for new starters * Prepare weekly and monthly performance reports and maintain team statistics * Oversee insurance bookings, workloads and operational processes * Manage staff holidays, overtime and scheduling rotas * Handle customer queries and complaints, ensuring quick and professional resolution * Manage Trustpilot reviews and customer feedback * Maintain general office organisation and administration, including supplies and courier bookings Skills & Experience * Previous experience supervising or managing a team preferred * Strong organisational and multitasking skills * Confident using Microsoft Excel and office systems * Excellent communication and problem-solving abilities * A proactive, detail-focused approach in a fast-paced environment Requirements * Hold a UK Driving licence and have own transport to be able to reach the office (on a country lane) 👉 Apply now for immediate consideration