SGB National Support Manager  Location: Field based/ Hybrid Working Hours: Monday – Friday  Salary: From £55,000 plus an excellent benefits package, including: •    Hybrid working •    Eligibility to annual bonus scheme •    Access to a fantastic loan car scheme  •    25 days annual leave plus bank holidays  •    Competitive pension •    4x basic salary life assurance  Why the Services department at Scania?  Quote from Stephen Rasen – Head of Customer Support & Technical  “Teamwork is the real reason that the Services department of Scania Great Britian is such a great place to work. Each department within Services collaborates as one team, working together to continually deliver the premium service our customers have come to expect. It’s a team where you can tangibly see the difference you make, especially as we work toward our vision to develop sustainable service solutions for our customers. In this role you will: •    Develop and nurture positive customer relationships through effective communication and exceptional service, understanding our customers’ requirements. •    Utilise your technical understanding of the HGV industry, to support our customers with their product and service queries.  •    Deliver an exceptional service by effectively managing customer accounts and liaising with internal and external stakeholders at all levels.  •    Understand problems and identify solutions, specifically how Scania can contribute to the optimisation of customers’ profitability. •    Provide an interface between Scania, our branch network, and a nominated portfolio of National Fleet customers. About you: •    Customer focussed – possess excellent interpersonal and communication skills, with the ability to build long lasting relationships. •    Solutions orientated – the desire to overcome hurdles and ability to problem solve. •    Team player – determined to succeed as a team, working collaboratively with your colleagues to achieve our common goals. •    Technical understanding – a background within the HGV industry, providing you with an understanding of the products and services on offer.  •    Willingness to travel – driving to visit our customers and colleagues in person. If you’re interested in this role we’d love to hear from you.  Closing date: 13/08/2024 Next steps: 1.    If you like the sound of this position, please apply today. 2.    A member of the Scania Recruitment team will contact you to discuss your application. 3.    If you are successful at that stage, you will be invited to have a conversation with the hiring manager. We understand that every candidate is unique, and we strive to accommodate your needs. If you require any adjustments during the application process, please reach out to our Recruitment Team, we’ll be happy to discuss these with you