We have an exciting opportunity for Maintenane Controller to join a well-established company located in Normanton. Our client is proud to be the UK’s largest Iveco Dealer Group & Fiat Van Dealer, they have been a family owned and run business for over a century and offer all commercial Vehicle Solutions. This is a permanent Position. Working Hours 42.5 Basic Weekly Hours. Start and Finish times to be confirmed. Monday to Friday. Out of operating hours support for customer breakdowns on a Rota basis. Pay £26,000-£28,000 per Annum There is a vacancy for a Maintenance Controller to work as part of the Customer Service Centre team with responsibility for providing a customer focused service controlling maintenance on a range of LGV/HGV vehicles on varying Customer contracts. The role is based at South Normanton Derbyshire. Main Duties and Responsibilities of a Maintenance Controller - * Working as part of a team the post-holder will need to work alongside colleagues of differing abilities sharing their experience and knowledge to provide customers with a high level of service delivery. * To ensure that all incoming calls are answered as soon as is reasonably possible and in line with the service centre terms of service. * To select suitably qualified and equipped suppliers to effect service and repairs, ensuring that the most cost-effective option is used as a first choice. * To co-ordinate all breakdown and call handling incidents in line with any pre-determined customer SLAs and special procedures. * To ensure that all incidents are progress-chased through to completion, keeping the customer always informed. * To maintain individual incident records, noting all updates on R2C. * To control the maintenance, breakdown, and accident incidents on a varied range of equipment and contracts, which are operated by both internal and external. * Liaise with Maintenance Control Manager / Fleet Engineers / Contract Managers / Customer on all servicing and MOT requirements ensuring all services & MOT are planned and completed in-line with specific customer and manufacture requirements. * To ensure all maintenance record are kept up to date through our supplier portal. * Ensure all procedures are adhered to and report all incidents of non-compliance. * To cover out of operating hours support for customer breakdowns leasing with both the customer and supplier to ensure all incident are progressed through to completion. * To ensure that the workplace maintains a tidy and professional image. Desired Skills of Maintenance Controller- * Fluent in German * Experience in the motor vehicle industry including compliance would be advantageous but full training will be given to right candidate. * Experience of working in a fast paced and demanding customer environment, with a flexible approach towards meeting the needs of the customer * Self-motivated and able to communicate clearly in both verbal and written formats * Ability to work under pressure with minimal supervision and be a team player * Well organised, taking ownership of tasks and being able to work to detail * Knowledge of Microsoft Office applications – an understanding of Maintenance Management Systems would be advantageous Employee Benefits of a Maintenance Controller- * Paid Overtime * Paid Bonus * Increased holiday entitlement with length of service. * Recruitment incentive awards. * Healthcare scheme. * Cycle to work scheme. If this sounds like the job for you Apply now or call Faye