Based in the Leicester Area * Independent Leasing Business * £22,500 - £25K Basic Salary * Hours: Monday to Friday 8.30am to 5pm - No weekends * Stable Team/Family Run/Great Working Environment At Monday Matters Recruitment, we are seeking a dedicated individual to join our Client a Vehicle Leasing Business in Leicestershire as a Sales Support Administrator. This is a full-time permanent position, offering a salary of £22,500 to £25,000, dependent on experience. As the Sales Support Administrator, you will play a pivotal role in ensuring a seamless transition for customers from the sales team to the final delivery of their leased vehicles, while maintaining high levels of customer satisfaction and efficient operations within the Leasing and Rental Business. Key Responsibilities: * Review and verify sales orders before placing orders with suppliers. * Maintain regular communication with customers, guiding them through finance documentation. * Coordinate the delivery of vehicles and ensure all necessary paperwork is completed and submitted post-delivery for timely payments. * Handle PCN notices and ensure relevant charges and admin fees are communicated to and paid by customers. * Manage end-of-contract collections, part exchanges, and ensure correct stocking platform placement. * Act as a point of contact for escalated customer inquiries or issues, maintaining high levels of satisfaction. * Facilitate off-hire processes where customers wish to buy the vehicle post-lease. * Input additional profits for some vehicles into Phoenix and invoice them upon delivery. Skills & Experience Required: * Minimum 1 years' experience in a similar role. * Proficiency in all Microsoft Packages and knowledge of using a CRM type system. * Strong customer service skills with an ability to handle customer interactions professionally and efficiently. * Accuracy and attention to detail. * Ability to work independently and as part of a team. * Excellent communication skills, both verbally and in written form.Full vacancy details for this Vehicle Technician role are available to registered candidates. Full vacancy details for this Sales Support role are available to registered candidates. Apply now with your CV to Charlotte Lightfoot at Monday Matters Recruitment