JOB TITLE: FLEET BUSINESS SUPPORT OFFICER LOCATION: CRADLEY HEATH FULL TIME WORKING HOURS MONDAY TO FRIDAY IMMEDIATE START – 6 MONTH CONTRACT HancoxRead Recruitment are currently recruiting for an experienced Fleet Business Support Officer on behalf of their client. You will be responsible for the delivery of our clients Fleet Services. To provide the provision of high quality services for both internal and external customers. They have a fleet size of over 1000 items, and a large variety of vehicles and equipment. Duties of Role * You would be responsible for the maintenance of an effective and customer focused service reception to include receiving and processing into the vehicle workshops all vehicles and items of plant requiring service, repair, inspection, testing and provide regular updates to customer/sections on asset availability. * Responsible for maintaining and updating management information systems including Triscan, Fleetwave, Diamond licensing, Motor Insurance Database (MID) and Microsoft packages. * To maintain and update all vehicle records both manual and computerize * To provide advice to customers on hired vehicles types, costs, availability and vehicle specifications. * Be responsible for stocking, cleaning and banking cash from the vending machine. * To assist in the provision of statistical and financial information for hired vehicles and receipt and payment of invoices * Be responsible for stocking, cleaning and banking cash from the vending machine. * To assist in the provision of statistical and financial information for hired vehicles and receipt and payment of invoices. * To take all types of payment card/cash/cheque using CIVICA Icon in accordance with audit requirements. * To co-ordinate accident damage reports and insurance claims in conjunction with Risk Management To be responsible for the application and receipt of vehicle excise licences and update fleet database. To receive and distribute all incoming and outgoing mail both physical and electronic. * To be responsible for the processing, distribution and completion of any and all fines relating to the council fleet including any public enquiries via social media, telephone or face to face regarding fleet vehicles. QUALIFICATIONS\EXPERIENCE REQUIREMENTS * NVQ Level 2 or equivalent * Full UK Driving Licence * Minimum 2 years experience of working in a busy office environment * Experience of working in Service reception environment or Fleet Service * Knowledge and ability to use Microsoft office based packages (outlook, word, excel) * Vehicle knowledge, Electric Vehicle, Diesel/Petrol vehicles, vehicle conversion knowledge * Ability to work well with others at all levels * Ability to work flexibly * Ability to work on own initiative with organisational skills