Fleet Service Controller Location: Leeds Salary: £32,000 per annum + Bonus Hours: Days The Role We are looking for a customer-focused Fleet Service Controller to join our operations team. This role sits at the heart of the business, acting as a key point of contact between customers, drivers, workshops, and internal teams. You will ensure fleet maintenance and servicing are managed efficiently while delivering a high level of service and communication to customers at all times. Key Responsibilities Act as the main point of contact for customers regarding vehicle servicing and maintenance Coordinate servicing, inspections, repairs, and breakdowns to minimise disruption Provide clear, professional updates to customers on vehicle status and timescales Liaise with workshops, suppliers, and drivers to ensure work is completed on time Manage compliance requirements including MOTs, PMIs, defect reporting, and safety checks Maintain accurate records and service documentation Resolve issues promptly, keeping customer satisfaction a priority Support cost control while ensuring quality and safety standards are met About You Strong customer service and communication skills Experience in a fleet, transport, service, or operational environment Calm, professional approach when dealing with issues or time pressures Highly organised with good attention to detail Confident using IT systems and fleet management software Mechanical or transport knowledge is beneficial but not essential What We Offer Salary of £34,000 per annum Full-time, permanent position Supportive team and customer-focused culture Training and development opportunities Pension scheme and holiday entitlement To Apply: Please submit your CV to (url removed) or contact (phone number removed) for further details