The Company Independent family owned business for over 50 years, the company thrives on delivering quality, choice and value to their customers at all times. Fleet and Maintenance Officer 38-40k per annum Overall Job Purpose Reporting to the Head of Rental, the Fleet & Maintenance officer is responsible for ensuring appropriate systems, controls and processes are applied relating to vehicle & trailer, PMI checks, full vehicle maintenance, MOT testing, full asset maintenance and loler testing of all equipment working across hire contracts within the business. Scope of Job Reporting directly to the Head of Rental, ensuring the smooth and cost effective management and administration of the rental fleet. Control of all costs relating to scheduling & compliance, servicing, repairs and breakdowns. Ensuring that the rental fleet is managed in line with all legal and manufacturer requirements. Delivering class leading customer service both externally and internally, control all costs, challenging external and internal suppliers where appropriate, conducting regular quality audits with customer and supplier paperwork, and at all times to lead by example. To encourage best practice with customer base and working within the wider business and to build effective relationships within peer group and other key stakeholders. Responsibilities * Ensure that all Governance and Compliance requirements are adhered to and all reporting and reviewing activities required by the Regulatory Bodies are carried out to the standards required. Head of Rental SMR Manager Driver / Valeter * Handle all Legal/compliance events on all rental fleet vehicles, in line with customer operators' licence and DVSA requirements, ensuring minimum disruption to customers operation. * Responsibility for forward planning all scheduled legal events within relevant set timescales, such as PMI safety inspection, MOT, Meaningful Brake Tests, Crane Services, Tail lift inspections, LOLERS, Tacho recalibrations, fridge services, FGAS, thorough examinations, vehicle taxing etc. * Conduct rental system activity reports for all vehicles, liaising with customers and suppliers, building a working relationship with all internal & external customers & suppliers. * Ensure each vehicle on the rental fleet is correctly set up on in house Rental software systems with all necessary compliance event warnings with correct and timely reminders set. * Process all documentation and ensure these are scanned / saved and uploaded in a timely manner onto the in house rental systems, use of external data management systems to extract all relevant legal documentations. * Ensure that all rental systems are fully updated with accurate and clear information so that we at all times have the correct compliance visibility. * Compile, interpret and interrogate reports on weekly compliance event. Providing Head of Rental with weekly with compliance overview. * Lead on customer breakdowns, logging and deploying to relevant supplier. Raising order numbers and managing each breakdown taken to its conclusion and vehicle no longer VOR * Complete initial DVS registration on all vehicles. * Deliver class leading customer service and ensure complaints and escalated issues are handled and logged and followed through. * Accountable for company assets at all times and safeguard company vehicles. * Ensure all new rentals have adequate maintenance schedules set up with relevant dealer groups / local garages. Manage and authorise technical repairs via all 3rd party repair centres to ensure effective cost or service and maintenance of fleet vehicles and trailers. * Set up R&M packages when requested to do so, working in a timely and prompt fashion with manufacturers. * Assist in the management of suppliers and raising of purchase order numbers, ensuring costs are controlled following company procedures and guidelines also supplier service level agreements are adhered to. * Be flexible in approach to work, carrying out any other duties in accordance with the role which may change from time to time. * Report on vehicle lease expiry dates in order for the Head of Rental and the Sales Team to effectively manage the procurement process including planning of vehicle returns, lease extensions and equipment purchases Person Specification Skills Required Excellent HGV technical knowledge and confidence to understand how an why a truck repair is required and the cost implications. Commercially astute with strong inter-personal and communication skills with the ability to liaise effectively and confidently with all levels of staff. Organised yet dynamic with an aptitude to complete tasks on a right first-time basis. A natural communicator with excellent time-management skills and the ability to liaise with both customer and suppliers simultaneously. Experience A track record of delivering consistently high performance working with and through a small operational team. Experience of working within an intense and fast-moving environment. Ability to work under pressure and be committed to meeting deadlines with the capability to manage multiple requirements and demands effectively and efficiently. Proven ability to deliver results at pace. Qualifications Previous rental experience desirable. Additional Skills Self-motivated and organised with excellent time management skills, a change agent who responds and adapts well to changing priorities. Ensures a ‘world class’ service is effectively delivered helping to drive the business forward